Anticipate a 3-5 business day lead time for shipping once your order has been placed. We ship twice a week. Our products are made fresh bi-weekly. We do not ship on weekends or holidays. We are a small company who makes great products, not mass produced run of the mill skin care that sits in a warehouse for months awaiting a customer. Sometimes, even with our most prudent planning, we run our of fresh batches and have to make more. This may cause a day or two further delay.
Our products are naturally preserved. Handle them with clean hands and utensils. All of our products have a good shelf life when handled properly, still we do not suggest keeping them for more than one year. We suggest you use creams and lotions within six months, if you plan to keep longer, please refrigerate to assure maximum efficacy.
Please take a moment to make certain you have provided an accurate shipping address with a location for secure delivery. We will not refund or reship items that are sent to a wrong address. We will not reship or refund items in which the USPS tracking service has marked as delivered. We will not investigate deliveries which the post service has elected to hold at a post office because you did not provide a deliverable location. We use the U.S. Postal Service Priority Mail with delivery confirmation for all of our shipping needs. Per U.S. Postal Service policy, parcels too large to fit in a customer's mailbox or in a secured area are not left. We do not ship parcels that require a signature upon delivery unless you specifically request this service which may then require additional shipping charges. Parcel tracking information via USPS Priority Mail is available indicating when the parcel left our hands to when it was delivered to you, the customer. We will provide you with your parcel's tracking number upon request, so that you may track the parcel on the USPS web site. Please do not expect that we will perform tracking services for you. If upon receipt of your parcel, and you believe that your order is incorrect, please notify us by email. If we find you received the incorrect items, we will ask that you return the shipment to us for replacement or full refund as long as the items arrive to us in their original, unopened condition. We will absorb return shipping costs when these criteria are met. We offer the following shipping options: United States Postal Service. We strive to keep our shipping charges low. Most domestic orders will arrive within 3-7 days of being shipped depending on your location.